Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the unlikely event of there being a problem in any of the products in your order, please contact us at firstname.lastname@example.org. Please mention your order number and if possible attach an image of the faulty product or order. Alternatively, you may call us on (03) 9525 3477, Monday to Friday between 8:00 am-2:30 pm
Please note we do not accept refunds for change of mind after purchase. Also please note when requesting any variations such as slicing, dicing etc to an item sold as a whole that the original estimated weight given when purchased will vary due to trimmings and excess.
We will notify you via email or phone, after the issue has been highlighted and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method and receive an email notification. Please remember to check your spam/junk folders and please bear in mind that, it can take some time for your bank or credit card company to process and post the refund too. Depending on your bank/ payment method- the refund may take 1-5 business days.
Due to the nature of the product, we do not accept returns. With that said, if you have an issue with a faulty product we would be more than happy to help you. Please refer to our refund policy as above.
You can always contact us for any question at email@example.com or call us (03) 9525 3477